Returns

How To Return An Item

If for any reason you are dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within 28 days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

Please be aware that due to EU and UK hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

Returning items by post:

UK
You can return items to us by post within 30 days and you will be refunded with the payment method you used to place the order.

To enable products to be returned free of charge, please visit the Royal Mail website  where you can print out the returns label.

The returns label will also be sent to you via email. If you are unable to print the returns label, please show the email at your local Royal Mail office, and they will be able to do this for you.

Please ask for proof of postage and keep this receipt until you have received your refund. Furthermore, please follow below instructions:

  • Please include this notice and original despatch note or a copy inside your parcel
  • Items must be returned in their original condition and in their original presentation box
  • Make sure the package is sealed securely.

If your item is faulty or does not match the specifications contained in your order, you should:

  • Contact our Customer Services team on 01732 920 391 or customerservices@curlyellie.com for a return code.
  • If the item is in its original condition, we will refund the goods.

International

Notification of the cancellation must be received in writing within 14 working days; starting from the day after the goods are received.

We will refund the cost of the item(s) ordered. Please note that the delivery charge refund will be to the value of standard delivery (as permitted by law). CurlyEllie are not liable to cover costs of returning the goods. Goods must be returned in their original, unused and saleable condition.

If for any reason we have arranged to collect the goods from you, we reserve the right to recover the costs of collection from you.

Cooling Off Period

When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 30 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 30 days after the day following delivery of the goods.

Certain items are excluded from the cooling off period guarantee, unless we are at fault. These are used products


Our lines are open 9am-5pm Monday to Friday. Closed Weekends and Bank Holidays.

 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservices@curlyellie.com and request a return code.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.